Whaboomed.com is operated and owned by 11 Degrees North ApS, registered at the Danish Chamber of Commerce with organization number 38303449, at the address Aalborgvej 91, 9280 Storvorde, Denmark.

These sales and delivery conditions apply to the purchase of goods at the web-shop Whaboomed.com. We have other important terms that we like you to read including our Disclaimer & Conditions, Privacy Policy. Our Returns Policy is included in below Terms & Conditions.

These general terms and conditions and the policies may change from time to time so please check these before making any purchase.

If you have any questions about these general terms and conditions or the Policies, please contact our customer service at  Whaboomed.com using the mail: customerservice@Whaboomed.com. Our customer service may be reached within normal business hours by telephone: +45 70 20 27 10 (CET).

These sales and delivery conditions apply to the purchase of goods at Whaboomed.com for delivery worldwide and shall automatically apply to any agreement entered into by Whaboomed.com by customers placing orders and WHABOOMED accepting these in the Whaboomed.com web-shop.

They shall precede any other terms and conditions of the customer. Only to the extent that the parties have made a specific written agreement hereof, other terms and conditions may apply.


We try our best to make sure that all information on our website, including descriptions of products and listed prices, are accurate at all times. However, if we do make a mistake, we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order, we’ll do our best to let you know. Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description. We will do our best to check our website for viruses, but we do not warrant that the website is free of viruses or other malicious content.


All products are subject to availability, so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through Whaboomed.com web-shop either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.


Whaboomed.com is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.

To purchase at the Whaboomed.com you must be at least 18 years old and possess a valid credit card that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian’s consent and / or otherwise have a legal right to enter into a purchase.

You select the items you want to buy and put them in the “shopping basket”. You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods. Any extra payments such as shipping, or debit card charges will be calculated immediately before you are ready to pay. When you are ready to order, click on “Checkout”, where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button “Order and pay”. After this, your order passes to Whaboomed.com and can no longer be changed.

You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, Whaboomed.com reserves the right to withhold delivery and cancel the order.

The minimum amount for a purchase at Whaboomed.com is € 20.

Orders will be processed and shipped within 3 days of receipt of payment.

The price stated in the web-shop at the time of placing the order is considered as agreed between Whaboomed.com and you the Buyer. All prices in the web-shop are shown inclusive of DK 25% VAT. The product prices shown do not include the delivery/shipping fee, which will be added to your total order price when completing your order at online checkout.

You may cancel an order if it is not possible to deliver the ordered product within 30 days. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.

When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an order confirmation / invoice sales receipt from us.

When you shop with Whaboomed.com you have 7 days to cancel and return the order to distribution center that shipped the product to you. You need to include a return declaration of cancellation of your order with the product you return to inform us that you have changed your mind and return the item.

You can return your order within 7 days of the delivery of the order. The procedure for returning merchandise is as follows:
a. You have to email us at customerservice@whaboomed.com with a request for the acceptance of the return.
b. The request is then confirmed by our customer services by e-mail who also issue a returns code.
c. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code.
d. Our warehouse/logistics in Italy will confirm return delivery of the package.
e. Confirmation is sent to you that the goods received match the returns request.
f. A credit note or a refund is issued to you.

If the order is damaged or incomplete for internal reasons a credit note will be issued immediately issued for you.

Note that the product must be returned in the condition it was received. The product can not be used/tested. The buyer must pay for the return postage.

Remember to fill out the return form in your package if you would like to return the products for a refund/money back, or complain due to faulty.

If you want to exchange the product(s) to a different size, color or style, you have to return your product(s) for a refund, and place a new order. This is to secure that the product you want is still available in store / does not get sold out in the meantime. Contact us to get a free shipping code for your new order.

NOTE: If you have received wrong or damaged items, we will send you new products free of charge. In case of manufacturing defects or flaws in the stitching, material, taping or zippers etc., please contact us at: customerservice@whaboomed.com.

The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Christmas Day or New Year’s Day, the deadline is extended to the following Monday. After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.

Some products do not include a right to cancel, or you may lose your right to cancel. The following are excluded from the right to cancel: Sealed products, which for health or hygiene reasons are not suitable to be returned once the seal is broken after delivery.

To exercise the right to cancel, you must notify us within 7 days of receipt of the items.


We expect you to return the items as soon as possible after you have given cancellation notice and no later than 7 days after you have changed your mind.


If you change your mind about your purchase, the items must be returned to the Distributing Center by using the same courier that delivered the goods to you (i.e. DHL, UPS, PostNord, or GLS).

Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.

When returning the item, you should make sure that it’s securely wrapped. You are responsible for the package / items until received by the Distribution Center. So, keep the receipt from the courier and if applicable the track and trace number.

You must pay the costs of returning the items if you change your mind.

Please note! Distribution Centers does not accept packages sent ‘receiver pays’ / COD or similar.

You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form that you will receive when contacting customerservice@whaboomed.com, or may be enclosed in the package when you receive the items.

When we receive the items, the Distribution Center will check them, and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.


You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because

  • you have actually used the items
  • the items were damaged while you were responsible for them
  • you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
  • you have not followed the restrictions of the cancellation right in terms of seals, product type etc.

Your purchase is covered by the brand/producer’s warranty policy for their products, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation, and according to the brand/producer’s Policies.

Of course, it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.

You must contact us within a “reasonable period”

You must make your claim within a “reasonable period” after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered. We recommend that you give following information that the Brand can assess your claim, we suggest that you include the following:

  1. a brief description of how the damage or defect occurred. Please note that you should contact the brand/producer’s as soon as you discover the defect.
  2. To document the defect, you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back.
  3. Send the photos via email
  4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
  5. After the receives your photos, they will deal with your claim as soon as possible.

You are responsible for the package / items until received by the brand/producer. So, keep the postal receipt including information on shipping costs and if applicable the track and trace number.

Please note! we, our Distribution Center or brand/producer’s do not accept packages sent ‘receiver pays’ / COD or similar.

We regularly offer coupon/discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.

When you use a discount code you need to buy the specified minimum amount/or the specific product relevant to the Coupon Code. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed.

Only one discount code can be used per order.

Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.

In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Whaboomed.com permanently.

In order to shop at Whaboomed.com you must give the following minimum information:

  • Name
  • Address
  • Email address
  • Telephone / mobile number

The above data is stored together with information about the items you have purchased for 7 years from the end of the financial year to which the information relates, in accordance with the Danish Accounting Act after which the information is deleted.

By making a purchase, we will automatically generate a Whaboomed.com account you’re your Whaboomed.com Account, you will be able to login and find your order history both new and previous orders, as well as changing your preferences, manage your settings and passwords.

The collection of personal customer information on Whaboomed.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.


Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through the Whaboomed.com web-shop, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.

In case a product supplied by the  Whaboomed.com Product Vendor causes damage or injury to persons or things,  Whaboomed.com shall only be liable if it is proved by the Customer that the damage or injury was caused by any defects or negligence on the part of  WHABOOMED, the Product liability relies with the Product Vendor, being the product producer.

WHABOOMED will not be responsible for any delay or failure to comply with these general terms and conditions or the returns policy if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.


If you breach these general terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the general terms and conditions or returns policy.


Personal information, such as your contact details, that you provide to us during the order process will be kept and used by us in accordance with our Privacy Policy.


Use of Whaboomed.com services are subject to Danish law. Any disputes are decided by the Danish courts. Any disputes regarding the product purchases are subject to the respective Product Vendors country and their laws. I.e. a Swedish Product Vendor will have disputes decided by Swedish courts.


If you have a complaint about your purchase, please email customerservice@Whaboomed.com SHOP.